Last updated: May 2026
ProntoFix Ltd ("ProntoFix", "we", "us") operates the ProntoFix marketplace, connecting customers with self-employed tradespeople across the United Kingdom. Our registered address and contact email is hello@prontofix.uk.
Customers: When you make a booking, we collect your name, phone number, email address (optional), property address, and a description of the job. We also collect payment information processed securely by Stripe — we never store card details on our servers.
Tradespeople: When you apply to join, we collect your name, contact details, home postcode, trade certifications, company details, and the rates you set. We also collect uploaded documents for verification purposes.
Website visitors: We collect standard server logs (IP address, browser type, pages visited) for security and performance purposes. We do not use tracking cookies for advertising.
We share data only where necessary:
Tradespeople are identified to customers using an anonymous ID (e.g. "Plumber #047"). Their full name, address, and direct contact details are never shared with customers. After a booking is confirmed, only a first name and a ProntoFix relay phone number are shared.
Under UK GDPR, you have the right to access, correct, or delete your personal data. To exercise any of these rights, email us at hello@prontofix.uk. We will respond within 30 days.
Booking records are retained for 7 years for legal and tax purposes. Unsuccessful tradesperson applications are deleted after 12 months.
All data is encrypted in transit (TLS) and at rest. Payment card details are handled exclusively by Stripe and are never stored on our servers. Access to customer data is restricted to authorised ProntoFix staff.
We use essential cookies only (session management). We do not use advertising or tracking cookies.
For privacy questions or requests, email: hello@prontofix.uk