Flooding? Burst pipe? Major leak? We dispatch a vetted emergency plumber to your London address within 60 minutes — or you get a full refund. Available day and night, every day of the year.
When you have a plumbing emergency, you need help now — not in 4 hours. ProntoFix has a network of vetted, approved emergency plumbers on standby across London 24 hours a day, 7 days a week, 365 days a year.
From the moment you book, our system immediately contacts the nearest available plumber. They accept the job and head to you. You receive real-time location tracking so you know exactly when they'll arrive.
If the worst happens and we can't find a plumber within 60 minutes, your payment hold is released automatically. You don't need to ask, call, or fight for it — it happens instantly.
We're built for emergencies — speed, trust, and a guarantee you can count on.
We guarantee to dispatch a vetted plumber within 60 minutes — or you get an automatic full refund.
Watch your plumber travel to you in real time on a live map. No more wondering when they'll arrive.
Every plumber is manually approved before joining ProntoFix. Qualifications and insurance verified.
Burst pipes, boiler breakdown, flooding, blocked drains, leaks, no water — we cover it all.
Midnight, Christmas Day, bank holiday — we're always operational. Plumbing emergencies don't keep office hours.
We hold (not charge) a callout fee at booking. You only pay once you confirm the job is done.
From booking to sorted — fast, simple, and stress-free.
Select your trade, describe the issue, and enter your address. Takes less than 2 minutes.
We find the best available tradesperson in your area and they accept your job within minutes.
We send you a secure payment link covering the callout fee and first hour of labour. Your tradesperson gets to work.
A plumbing emergency is any issue that risks damage to your property or health if not addressed immediately — burst pipes, major leaks, flooding, sewage overflow, complete loss of water, or a boiler failure in winter.
We guarantee to find you a vetted plumber within 1 hour or your money back. In most cases, we match you with a plumber within minutes of booking.
For burst pipes or flooding: turn off your mains water stopcock immediately (usually under the kitchen sink or outside). For gas leaks: evacuate, do not use switches, and call National Gas Emergency on 0800 111 999.
Evening and weekend callout rates may be higher than standard daytime rates. The exact price is always shown before you confirm your booking — there are no hidden charges.
Yes. If ProntoFix cannot find a plumber within 60 minutes of your booking, the payment hold on your card is released automatically. You pay nothing.
Browse our full network of vetted plumbers across all London boroughs, available 24/7.
Gas Safe engineers for boiler breakdown and repairs. Same-day service across London.
Vetted electricians for power cuts, fuse box faults, and wiring emergencies across London.