Tradesperson Terms & Conditions

Last updated: May 2026 · ProntoFix Ltd · Applies to all registered tradespeople

Please read these Terms carefully in full before submitting your application. By submitting an application, completing registration, logging into the tradesperson portal, or accepting any job through the platform, you confirm that you have read, understood, and agree to be bound by these Terms unconditionally. If you do not agree, you must not register or use the platform.

These Tradesperson Terms & Conditions ("Tradesperson Terms") govern your access to and use of the ProntoFix platform as a tradesperson. They should be read alongside ProntoFix's general Terms of Service and Privacy Policy, both of which are incorporated by reference. In the event of any conflict between these Tradesperson Terms and the general Terms of Service, these Tradesperson Terms shall prevail.

1. About ProntoFix and Your Relationship With Us

ProntoFix Ltd ("ProntoFix", "we", "us", or "our") operates an online marketplace that connects customers with independent tradespeople. ProntoFix does not provide trade services and is not a contractor, employer, principal, agent, or partner of any tradesperson.

You are an independent self-employed contractor. Nothing in these Terms creates or implies any employment relationship, worker status, agency, partnership, joint venture, or franchise between you and ProntoFix. You are solely responsible for managing your own tax affairs, national insurance contributions, VAT obligations (where applicable), and any other statutory obligations arising from your self-employed status.

ProntoFix provides you with access to a technology platform and customer-matching service. The contract for trade services is formed directly between you and the customer. ProntoFix is not party to that contract and has no obligations under it, except insofar as expressly stated in these Terms.

2. Eligibility and Registration Requirements

To register and remain active on the platform, you must at all times:

be at least 18 years of age;
be legally authorised to work in the United Kingdom;
hold all licences, certifications, registrations, and qualifications legally required to carry out the trade services you offer (including, without limitation, Gas Safe registration for gas work and NICEIC/NAPIT or equivalent approval for notifiable electrical work);
hold valid public liability insurance with a minimum indemnity limit of £1,000,000 per occurrence, and any other insurance legally required for your trade;
not be subject to any criminal conviction, pending prosecution, regulatory sanction, or disqualification order that would make it inappropriate for you to carry out the services offered;
have the legal right and capacity to enter into binding contracts; and
provide accurate, complete, and up-to-date information to ProntoFix at all times.

You must notify ProntoFix immediately at hello@prontofix.uk if any of the above conditions cease to be met. Failure to do so may result in immediate suspension of your account and recovery of any losses caused to ProntoFix or customers as a result.

3. Platform Commission, Fees, and Payment

Commission notice. ProntoFix charges a platform service commission on all jobs completed through the platform. The applicable commission rate is displayed in your portal and may be updated by ProntoFix on reasonable notice. By accepting a job, you agree to the commission rate in effect at that time.

All payments from customers are collected by ProntoFix on your behalf. Following successful completion of a job and expiry of any applicable dispute window, ProntoFix will remit to you the applicable job value less:

the platform service commission;
any amounts deducted pursuant to clauses 6, 7, or 9 of these Terms (dispute deductions, fee reductions, or chargeback costs);
any sums owed by you to ProntoFix; and
any VAT or other applicable taxes ProntoFix is required to withhold.

Payment will be made to your nominated UK bank account. You are responsible for ensuring your bank details on the portal are accurate and current. ProntoFix accepts no liability for misdirected payments resulting from incorrect bank details provided by you.

ProntoFix reserves the right to amend its commission rates, fee structure, and payment terms on not less than 14 days' written notice (which may be given by email or via an in-portal notification). Continued use of the platform following the effective date of such changes constitutes acceptance of the revised terms.

4. Standards of Workmanship

You are solely and exclusively responsible for the quality, safety, and standard of all work you carry out through the platform.

You agree that all work carried out through the platform must:

be performed with reasonable skill, care, and diligence in accordance with the standard expected of a competent professional tradesperson in your trade;
comply with all applicable legislation, building regulations, British Standards, industry codes of practice, and safety standards (including, without limitation, the Gas Safety (Installation and Use) Regulations 1998, the Electricity at Work Regulations 1989, BS 7671 (IET Wiring Regulations), and all relevant Health and Safety at Work requirements);
be carried out using materials and components that are of satisfactory quality and fit for purpose;
be completed to the scope agreed with the customer prior to commencing work; and
not create any unsafe condition at the customer's property.

Where work is regulated or notifiable under applicable law (including gas or electrical work), you must ensure that all relevant notifications, test certificates, and compliance documentation are completed and provided to the customer without delay.

You acknowledge that failure to meet the above standards constitutes a material breach of these Terms and may result in deduction of fees, suspension, or termination of your account, as well as personal liability to the customer and, where applicable, to ProntoFix.

5. Liability for Defective, Incomplete, or Substandard Work

You bear full and exclusive liability for any defective, incomplete, unsafe, or substandard work. ProntoFix accepts no liability whatsoever to you or to customers in respect of the quality or outcome of any services you provide.

You agree and acknowledge that:

all liability for damage, injury, loss, or financial harm caused by your work — whether arising from negligence, breach of contract, breach of statutory duty, or otherwise — rests entirely with you;
ProntoFix is an intermediary only and is not liable to any customer in respect of the services you provide;
any claim by a customer arising from your work (including claims for remedial costs, consequential losses, loss of use, property damage, or personal injury) is a matter between you and that customer;
your public liability insurance must cover such claims, and you must maintain adequate cover at all times as required by clause 2;
where ProntoFix incurs any liability to a customer or third party as a result of your acts or omissions (whether or not ProntoFix is legally obliged to make any payment), ProntoFix reserves the right to recover the full amount from you by way of deduction from future payments or direct demand; and
you will co-operate fully with ProntoFix and any customer in investigating or resolving any complaint about your work.

Where a customer suffers loss or damage arising from your work, ProntoFix may, at its sole discretion, facilitate communication between you and the customer. Any such facilitation shall not create any liability on the part of ProntoFix and shall not constitute an admission of fault or responsibility by ProntoFix.

6. Disputes, Fund Withholding, and Deductions

Important — payment may be withheld. Where a complaint or dispute is raised by a customer in connection with work you have carried out, ProntoFix may suspend payment of the relevant amounts until the dispute is resolved.

ProntoFix operates a dispute resolution process. Where a customer raises a dispute or complaint — including but not limited to complaints about workmanship, incomplete work, damage caused, overcharging, or unprofessional conduct — ProntoFix may:

place a hold on the payment(s) relating to the disputed job for a period of up to 30 days (or longer if the dispute requires further investigation or involves legal proceedings);
request evidence, photographs, documentation, and responses from both parties;
make a determination as to the merits of the dispute at its sole and reasonable discretion;
release all or part of the held funds to you; or
refund all or part of the disputed amount to the customer, in which case the corresponding sum will be deducted from your current or future payments.

ProntoFix's dispute determination shall be final and binding on you. You acknowledge that ProntoFix's decision does not constitute an arbitration award and does not affect your right to pursue separate legal proceedings against the customer if you believe the determination was incorrect; however, you agree that ProntoFix's decision in respect of fund release or deduction will be implemented immediately and is not subject to appeal through the platform.

You agree that ProntoFix has the right to offset any amounts determined to be payable in respect of a dispute against any other sums owed to you by ProntoFix, including earnings from unrelated jobs.

7. Fee Reductions, Clawbacks, and Financial Penalties

ProntoFix reserves the right to reduce, withhold, or claw back all or part of your earnings in the following circumstances:

Incomplete work: where you leave a job incomplete without good cause and the customer does not consent to a staged completion;
Substandard work: where work does not meet the standards required under clause 4 and a customer complaint is upheld by ProntoFix under the dispute process in clause 6;
Customer refund: where ProntoFix issues a full or partial refund to a customer on grounds attributable to your conduct or workmanship; the full refunded amount shall be recoverable from you;
Chargeback costs: where a customer successfully initiates a chargeback with their card issuer arising from a dispute attributable to you, the full chargeback amount plus any associated card network fees (typically £15–£25 per chargeback) shall be recoverable from you;
Regulatory non-compliance: where you carry out notifiable or regulated work without the required certifications, and this results in regulatory action, remedial costs, or financial loss to the customer or ProntoFix;
False information: where you provided false, misleading, or inaccurate information during registration or in connection with a specific job;
Off-platform transactions: where you accept payment directly from a customer introduced through the platform in breach of clause 11; ProntoFix reserves the right to charge a fee equal to 20% of the estimated job value; and
Breach of these Terms: any other breach of these Terms that results in quantifiable financial loss to ProntoFix or a customer.

Where the amount to be recovered exceeds your current outstanding earnings, ProntoFix will issue a formal written demand for the balance and reserves the right to pursue recovery through a debt collection agency or legal proceedings, at your expense.

8. No Guarantee of Work Volume or Earnings

ProntoFix does not guarantee any minimum volume of job referrals, any specific earnings, or continued access to the platform. The number of jobs you receive depends on a variety of factors including your coverage area, your availability status, your ratings, demand in your area, and competition from other tradespeople.

ProntoFix makes no representation that use of the platform will result in profitable or sustainable earnings. You are responsible for independently assessing whether use of the platform is commercially viable for you.

9. Your Obligations When Accepting and Completing Jobs

When you accept a job through the platform, you agree to:

attend the customer's property within the estimated arrival time communicated through the platform, or notify ProntoFix and the customer promptly if you are unable to attend;
carry out a proper assessment of the work required before commencing any substantive work;
provide the customer with a clear, itemised quote for all anticipated additional charges before commencing work beyond the initial callout;
not commence work until you have received the customer's authorisation for the quoted scope and price;
complete the work to the standard required under clause 4;
record job completion through the platform promptly upon finishing the job;
upload photographic evidence of the completed work through the portal where requested or required by ProntoFix;
maintain a professional and respectful manner towards the customer and any occupants at all times; and
not request or accept cash payment, gift card payment, or any other form of payment outside the platform for any job introduced through ProntoFix.

Where you are unable to attend a confirmed job, you must notify ProntoFix as soon as practicable. Repeated unexplained non-attendances or last-minute cancellations may result in suspension or termination of your account without liability to ProntoFix.

10. Ratings, Reviews, and Performance Standards

Customers may rate and review your work following job completion. ProntoFix may use these ratings to inform job dispatch, customer visibility, and your ongoing eligibility to use the platform.

ProntoFix reserves the right to:

suspend or restrict your account where your average rating falls below a threshold determined by ProntoFix from time to time;
increase scrutiny of jobs accepted by you where complaints or low ratings are received;
require you to provide evidence of qualifications, insurance, or compliance documentation as a condition of reinstatement following a complaint; and
remove your account from the platform where performance standards are consistently not met.

You must not attempt to manipulate, artificially inflate, or otherwise interfere with the rating or review system, whether by offering inducements to customers, creating fictitious accounts, or any other means. Doing so constitutes a material breach of these Terms and may result in immediate termination and pursuit of damages.

11. Non-Circumvention and Off-Platform Work

Off-platform work is strictly prohibited. You must not accept direct payment from, or enter into any private arrangement with, any customer introduced to you through ProntoFix.

For a period of 24 months from the date of any introduction made through the platform, you agree not to:

accept payment directly from a customer introduced through ProntoFix other than through the platform;
solicit, encourage, or accept any offer from a customer to arrange work outside the platform;
provide your personal contact details, business details, or any other information that would facilitate direct engagement with a customer outside the platform; or
knowingly assist any other tradesperson or third party in circumventing these obligations.

Where ProntoFix identifies or reasonably suspects a breach of this clause, it reserves the right to charge a circumvention fee equal to 20% of the estimated job value (minimum £100), deducted from your platform earnings or recovered directly. This fee is an agreed pre-estimate of the loss suffered by ProntoFix and is not a penalty.

12. Indemnity

You agree to fully indemnify, defend, and hold harmless ProntoFix, its directors, officers, employees, contractors, agents, and affiliates from and against any and all claims, demands, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees on a solicitor-and-client basis) arising out of or in connection with:

any services you provide through the platform, including any claim by a customer relating to workmanship, safety, damage, or injury;
any breach by you of these Terms or any applicable law, regulation, or industry standard;
any false, inaccurate, or misleading information provided by you to ProntoFix or to any customer;
your failure to hold adequate insurance as required under clause 2;
any regulatory action taken against you in connection with work carried out through the platform;
any off-platform transaction entered into in breach of clause 11; or
any act or omission by you that results in a chargeback, refund demand, or third-party claim against ProntoFix.

13. Account Suspension and Termination

ProntoFix may suspend, restrict, or permanently terminate your account at any time, with or without prior notice, where:

you are in breach of any provision of these Terms;
you no longer satisfy the eligibility requirements set out in clause 2;
your account receives a pattern of complaints or low ratings that, in ProntoFix's reasonable opinion, present a risk to customers;
ProntoFix receives information suggesting you have engaged in dishonest, unsafe, or criminal conduct in connection with the platform;
ProntoFix is required to do so by law, court order, or regulatory authority;
you are subject to insolvency, bankruptcy, or similar proceedings; or
ProntoFix decides in its sole discretion to cease offering access to the platform.

Termination of your account does not affect any accrued rights or liabilities. All outstanding obligations, including payment obligations and indemnities, survive termination.

Following termination, ProntoFix will pay out any amounts validly due to you after deducting all outstanding sums owed to ProntoFix, subject to any outstanding disputes or investigations being resolved first.

14. Confidentiality and Data

In connection with each job, you will receive limited personal information about customers, including name, address, and contact details. You agree to:

use such information solely for the purpose of fulfilling the relevant job;
not retain, store, share, sell, or use such information for any other purpose;
comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018; and
delete all customer data from your own systems promptly following completion of the relevant job, save as required for your own legal and tax record-keeping obligations.

You acknowledge that ProntoFix may share information about you — including your performance ratings, complaints received, and any findings from dispute investigations — with customers or regulators where required by law or where ProntoFix considers it appropriate to protect the interests of customers or the integrity of the platform.

15. Intellectual Property

All rights in and to the ProntoFix platform, branding, software, content, and materials belong exclusively to ProntoFix Ltd. Nothing in these Terms grants you any right to use ProntoFix's trade marks, logo, or branding in any marketing, website, social media profile, or other material without ProntoFix's prior written consent.

16. Limitation of ProntoFix's Liability to You

To the fullest extent permitted by applicable law, ProntoFix shall not be liable to you for:

any failure or delay in job referrals, platform availability, or payment processing;
loss of earnings, business, contracts, profits, or revenue arising from suspension, termination, or restriction of your account;
any indirect, incidental, consequential, or economic loss; or
any loss arising from your reliance on information provided by a customer that proves inaccurate.

ProntoFix's total aggregate liability to you under or in connection with these Terms shall not exceed the total platform fees paid to ProntoFix by customers in respect of jobs completed by you in the 3-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits ProntoFix's liability for death or personal injury caused by its own negligence, or for fraudulent misrepresentation.

17. Amendments

ProntoFix may amend these Tradesperson Terms at any time by providing written notice (by email or in-portal notification) with at least 14 days' prior notice. If you do not agree to the amended Terms, you must cease using the platform and notify ProntoFix before the effective date. Continued use of the platform after the effective date constitutes unconditional acceptance of the revised Terms.

18. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales.

19. Contact

For all queries, complaints, or legal notices relating to these Tradesperson Terms, please contact:

ProntoFix Ltd
Email: hello@prontofix.uk

We aim to respond to all enquiries within 2 business days.